Welcome to Crown Veterinary Clinic
Looking for a vets in Redhill? Crown Veterinary Clinic is an independent, family run practice where patients come first
Your local, trusted veterinary clinic
Welcome to the Crown Veterinary Clinic. We are an independently-run vets in Redhill, with modern facilities and friendly caring staff.
We are open throughout the day, Monday to Friday and on Saturday mornings and offer veterinary consultations. We also offer an out of hours service.
As a family-run clinic, we provide a personal touch and you will see the same veterinary surgeon during a course of treatment to ensure continuity and peace of mind. We supply an extensive range of quality pet foods, treats and accessories.
Some of the services we offer
No need for big veterinary hospital visits
Ultrasonography uses high-frequency sound waves to produce images of structures within your body. We have a specialist Ultra sonographer who can visit the practice upon request.
Issuing the correct certification for travel
As of January 2021, pet passports are no longer valid. Instead, a certification process outlined by GOV.UK has come into place. Any animal travelling must have 'an Animal Health Certificate. There are very specific regulations now in place and we strongly recommend contacting us as soon as possible for more information if you intend to travel. We are one of few practices that offer this certification service.
Keeping your pets protected
A vaccination appointment with us here at Crown Veterinary is more than just a quick injection. Our vets and nurses will make sure the procedure is carried out safely and properly.
Terms and conditions
Thank you for choosing Crown Veterinary Clinic, By registering your pet(s), you agree to be bound by
the following Terms and Conditions. No variation of these Terms and Conditions unless specifically
agreed in writing by the Practice Principals.
All fees are due at the time of treatment or collection of goods unless otherwise agreed
Fees are Inclusive of VAT and itemised statements are available upon request.
We accept cash, credit or debit card and American Express. We regret we are unable to accept
Failure to pay
If you do not settle your account as required, further letters will be issued which may incur additional
charges. After due notice, and if a satisfactory payment arrangement is not forthcoming, overdue
accounts will be referred to an external collection agency.
We reserve the right to withdraw services for the non-payment of accounts
We are able to provide written estimates as to the likely costs of a course of treatment or procedure
although please bear in mind that estimates may be approximate depending upon the nature of the
condition or procedure.
Your Veterinary Surgeon will be happy to discuss this further.
Ownership of Records
All records including but not limited to x rays, results and case history remain the property of Crown
We do not share any information for commercial purposes.
Out of Hours Service
No staff are resident at Crown Veterinary Clinic overnight although visits may be made to care for
inpatients as often as is considered necessary, Alternatively, our current out of hours service
providers offer 24 hour emergency cover.
The decision to transfer an animal under our care will be made by the veterinary surgeon in charge.
We can only provide prescriptions for animals under our care and who have been seen within 12
months or more frequently at the vet's discretion.
Whilst we recommend pet insurance is taken out, we are unable to recommend or suggest any
particular company. Any pet insurance policy is a contract between the insurance company and the
policyholder. We have a responsibility to both parties to provide factual information regarding the
claim including invoices where required.
Should you be dissatisfied with any aspect of your pets care, you should, in the first instance contact
us with details of your concern. Should we be unable to resolve the matter, we will provide you with
details of the escalation process.